📝 Legal Guide

Rights of Consumers in India – Complete Guide Under Consumer Protection Act 2026

Complete guide to consumer rights under the Consumer Protection Act, 2019. Learn about the rights of consumers against defective goods, deficient services, unfair trade practices, and how to file complaints.

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📑 Table of Contents

📋 Quick Overview

The Consumer Protection Act, 2019 provides comprehensive protection to consumers against defective goods, deficient services, and unfair trade practices. Every consumer in India has six fundamental rights.

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Rights of Consumers

Right to safety: protection against hazardous goods and services
Right to be informed: accurate information about quality, quantity, purity, and price
Right to choose: access to variety of goods and services at competitive prices
Right to be heard: consumer interests to be considered in policy-making
Right to seek redressal: fair settlement of genuine grievances
Right to consumer education: awareness about consumer rights

Consumer Commissions in Kolkata

Consumer complaints in Kolkata can be filed before: District Consumer Disputes Redressal Commission (for claims up to Rs. 1 crore), West Bengal State Consumer Disputes Redressal Commission (for claims Rs. 1-10 crores), and National Consumer Disputes Redressal Commission (for claims above Rs. 10 crores).

The Kolkata District Commission is located at 10, Beliaghata Road, Kolkata.

Procedure for Filing Complaint

File a complaint online through the e-Daakhil portal or in person at the commission. Attach: proof of purchase, evidence of defect/deficiency, notice to the seller/service provider, and complaint fee. The commission must decide the complaint within 3-6 months.

No lawyer is required - consumers can file complaints in person.